Custom Design Consultation Fees
All orders over $100 will be charged a non-refundable $30 custom design consultation fee. This fee covers a 1 hour consultation on your desired branding and design. If more than 1 hour is required for consultation, additional hours will be charged at $25 per hour and will appear on the final invoice. You will never be charged additional fees without prior notice.
All custom orders will require a 50% deposit at the time the project is accepted by the client and before any work can be performed. Deposits are non-refundable except in the terms defined below under refund policy.
Once the final project is completed, you will have 30 days to pay your final invoice, at which time you will receive your product. No products will be delivered until full payment is received. If we receive no response or payment from you by the end of 30 days we will cancel the order and retain all rights to the designs.
We will provide you with up to 3 drafts of your project, at which time you can request changes. After those 3 drafts, if you still require additional changes, changes will be made at an hourly rate of $50 per hour.
You will receive your designs in all necessary formats for your use, and we can provide additional file formats upon request, however the source design files (psd, ai, etc) are not included. If you wish to receive the design files as well there will be an additional fee of $25.
- Emotes are priced between $35-$50 each depending on the complexity of the project.
- Badges are $30 for the first badge and $15 for each additional color.
- Logos are $50-$100 depending on the complexity of the project.
- Panels are $35 for the first Panel and $15 for each additional panel of the same style. This apply to standard panel size only. Prices for larger panels are determined on a case by case basis.
- Alert are $75 for the first animated alert and $15 for each additional alert of the same style.
- Prices for all other products are determined on a case by case basis.
We want you to be satisfied with your final product and we will make every attempt to ensure that is the case. However, we are not always able to grant refunds. Refunds can be granted in the following situations:
- You cancel the order before receiving the first draft. In this event all ownership of any work that has been completed will be retained by SRSGraphics.
- You cancel the order after receiving the first draft. In this event SRS Graphics will retain your deposit and no additional charges will be incurred. In this event all ownership of any work that has been completed will be retained by SRSGraphics.
After the client has accepted and received the final product they are ineligible for a refund. By accepting the final draft the client has agreed that they are pleased with the design and will issue final payment for the service requested.
Any fraud, abuse or theft relating to the designs will be reported as a DMCA violation and a takedown request will be issued to the appropriate streaming service or social platform.
Ownership, Trademarks, And Provided Assets
After final payment and acceptance of the final product, you own the rights to your files. You are free to use, distribute or modify the files however you wish. Your designs are exclusively yours and we will not resell those same designs to any other client. We do, however, retain the right to display your designs in our portfolio, social media or company marketing.
If you cancel your project, all ownership, copyrights and the original artwork remain the property of SRSGraphics.
You agree that own the rights, or have permission to use any materials provided by you to SRSGraphics for use in your project. SRSGraphics will not be held liable to obtain or verify licenses for any materials provided by the client as it pertains to trademark issues and you represent to SRSGraphics that all materials provided do not infringe on the intellectual property rights of third parties.
You agree to indemnify, defend, and hold harmless SRSGraphics and its affiliates, officers, members, managers, agents, successors and assigns (the “Indemnified Parties”) from and against all claims, demands, liabilities, damages, and costs including, without limitation, its reasonable attorneys’ fees, arising out of or relating to (i) your breach of any of the terms of this Agreement, (ii) your use of the services provided pursuant to the Site, and (iii) infringement of third party’s intellectual property rights or other proprietary rights.
We do our best to ensure the final files you receive are free of errors, however we ask that upon final file delivery that you review all of your files for any error or omissions and notify us if there are any issues. If you find any issues it will be our highest priority to correct any issues and get the corrections to you as quickly as possible. SRSGraphics is not responsible or liable for any losses or expenses incurred from errors or omissions.